Terms and Conditions

TERMS AND CONDITIONS – VUELITOS (EN)

Effective Date and Last Updated: September 25, 2025

1. Definitions

1.1. “Vuelitos”, “we”, “us”, “our”: Travel Caribe C.A. and/or Vuelitos LLC, acting as an online travel agency (OTA) and booking engine.

1.2. “Customer”, “you”, “your”: Any individual or entity using the Vuelitos website/app or purchasing services.

1.3. “Providers”: Airlines, GDS/NDC providers, consolidators, hotels, tour operators, car rentals, insurers, and any third party whose services are offered through Vuelitos.

1.4. “Booking”: A reservation request or confirmed purchase for travel services made through Vuelitos.

1.5. “PNR / Locator”: The reservation record generated upon successful booking.

1.6. “Self-transfer” / “Autonomous connection”: An itinerary composed of separate tickets and/or separate PNRs, potentially issued by different airlines or on different records, where no interline protection applies.

1.7. “IRROPS”: Irregular operations including delays, cancellations, schedule changes, diversions, or missed connections.

2. Parties, Capacity and Acceptance

2.1. These Terms and Conditions (“Terms”) form a binding agreement between you and Vuelitos.

2.2. By creating a booking, creating an account, or using our site/app, you confirm you are legally capable to contract and accept these Terms.

2.3. If you book on behalf of others, you represent you have authority to bind them and that they accept these Terms.

3. Scope of Services and Intermediary Role

3.1. Vuelitos acts solely as an intermediary between you and the Providers. We neither own nor control Provider operations and do not guarantee Provider performance.

3.2. All services are subject to Provider terms, fare rules, availability, and operational decisions.

3.3. Information (schedules, prices, baggage, seats, amenities) is obtained from third parties (GDS/NDC/APIs). We use reasonable efforts for accuracy, but availability and pricing may change at any time prior to ticket issuance.

4. Accounts, Communications and E-Sign

4.1. You must provide accurate personal data (full legal names matching passports, contact details).

4.2. You consent to receive electronic communications (email, SMS, in-app) regarding bookings, confirmations, alerts, and notices.

4.3. You agree to e-signatures and electronic records consistent with applicable law.

5. Prices, Fees, Taxes and Currency

5.1. Displayed prices may include or exclude taxes/fees as shown during checkout; final amounts are confirmed only upon ticket issuance.

5.2. Service fees, payment processing fees, and administrative fees may apply and are non-refundable, unless required by law.

5.3. Currency conversion rates are dynamic; your bank may charge additional fees.

5.4. We reserve the right to cancel or void bookings due to obvious pricing errors or mistake fares (see §13).

6. Booking Process and Confirmation

6.1. A booking is not confirmed until payment is received/verified and a ticket is issued. A PNR/locator may be generated earlier, but issuance is conditional on funds clearance and Provider acceptance.

6.2. Names must match travel documents exactly. Name changes are often disallowed or incur fees.

6.3. Duplicate bookings may be cancelled by Providers; you are responsible for avoiding duplicates.

7. Payments and Fraud Prevention

7.1. Card Payments (Credit/Debit):

a) Require 3-D Secure (or equivalent) authentication when available.

b) We may require KYC/AML verification (ID of cardholder and additional documents).

c) Chargebacks for services already used or delivered constitute misuse and may be treated as fraud; we may cancel remaining segments and pursue remedies.

7.2. Offline Payments (Zelle, SEPA, Pago Móvil, cash, crypto):

a) Uploading a receipt or screenshot does not constitute payment confirmation.

b) Tickets are issued only after funds are received and verified in our accounts.

c) You bear the risk of misdirected transfers, delays, bank holds, network confirmation delays, or insufficient funds.

d) Cash: bills are subject to authenticity checks; suspicious or damaged notes may be rejected and reported.

7.3. We may decline or cancel transactions to prevent fraud, comply with sanctions/AML, or for operational risk.

8. Reservation Time Limits and Auto-Expiry

8.1. Payment deadlines vary by airline and travel date: some airlines do not allow unpaid reservations; others allow up to 6 hours; for flights within the next 48 hours the deadline is commonly 2 hours; otherwise up to 24 hours may apply.

8.2. If payment/verification is not completed within the deadline, the booking may auto-expire and availability/price are no longer guaranteed.

9. Ticket Issuance and Delivery

9.1. After payment verification, Vuelitos may take up to 6 hours to issue the ticket(s).

9.2. E-tickets and itinerary receipts will be sent to the email provided. Check spam folders and ensure your email is correct.

9.3. Issuance timelines may be extended by IRROPS, system outages, bank delays or Provider queues.

10. Changes, Cancellations, No-Shows

10.1. All changes/cancellations are governed by Provider fare rules. Many fares are non-refundable and non-changeable, or carry fees and fare differences.

10.2. No-shows typically forfeit the value of the ticket.

10.3. Where permitted, Vuelitos will assist you with changes/cancellations; our service fees may apply in addition to Provider charges.

11. Refunds and Processing

11.1. Refunds (when allowed by the fare rules/provider) are processed only after Vuelitos receives funds back from the Provider.

11.2. Timeframes vary significantly by Provider/bank and may take several weeks or longer.

11.3. Vuelitos service fees and third-party processing fees are non-refundable unless required by law.

11.4. Refunds are made to the original payment method when feasible.

12. Ancillaries, Baggage, Seats and Check-In

12.1. Ancillary items (baggage, seats, priority, meals, insurance) may incur extra charges and are not guaranteed until confirmed by the Provider.

12.2. Baggage allowances vary by airline/fare/route; you are responsible for compliance.

12.3. Check-in requirements (online or at airport) are set by the airline; missed check-in may result in denied boarding without refund.

13. Errors, Availability and Mistake Fares

13.1. Obvious errors (typographical, currency, system glitches, misfiled mistake fares) may be cancelled.

13.2. If a booking is cancelled due to error, your sole remedy is a full refund of the amount paid to Vuelitos; we will have no further liability.

14. Self-Transfer / Autonomous Connections (Critical Disclosure)

14.1. Some itineraries offered by Vuelitos are self-transfer: separate tickets/PNRs and unprotected connections between different airlines or records.

14.2. All risks of self-transfer rest with the passenger, including (without limitation):

a) Baggage reclaim and re-check between tickets.

b) Need to exit and re-enter the transit zone, pass immigration/customs, and comply with visa requirements.

c) Changing airports/terminals.

d) Missed onward flights due to delay/cancellation of an earlier leg.

e) Additional costs (new tickets, hotels, transfers, visas) if a connection is missed.

f) Minimum connection time is your responsibility to plan conservatively.

14.3. For self-transfer, airlines generally do not re-accommodate you on later flights free of charge. Vuelitos may offer assistance options (subject to availability, costs and fees).

14.4. We strongly recommend adequate travel insurance covering missed connections, delays, baggage, medical and trip interruption.

15. Schedule Changes, Delays and IRROPS

15.1. Airlines may change schedules or aircraft at any time.

15.2. In airline-protected itineraries (single PNR/interline), the airline typically handles re-accommodation; contact the airline first.

15.3. In self-transfer, you bear the risk as per §14; re-accommodation is not guaranteed.

15.4. Vuelitos will reasonably assist but is not liable for Provider decisions or costs arising from IRROPS.

16. Travel Documents, Entry/Health Requirements

16.1. You are solely responsible for valid passports, visas, entry/transit permissions, vaccinations/health certificates and other formalities.

16.2. Vuelitos is not liable for denial of boarding/entry due to documentation or compliance failures.

17. Special Passengers and Requests

17.1. Infants/minors, pregnant passengers, persons with reduced mobility, pets, groups, sports equipment and special services are subject to Provider policies and advance notice; requests are not guaranteed.

17.2. Medical clearance and forms may be required by airlines.

18. Compliance, AML/KYC and Sanctions

18.1. You agree to comply with AML/KYC checks. We may cancel bookings that breach sanctions or AML rules.

18.2. We may request additional documents to verify identity and payment legitimacy.

19. Acceptable Use and Prohibited Conduct

19.1. You must not misuse the site/app, perform automated scraping, attempt to bypass security, or engage in fraudulent or abusive conduct.

19.2. We may suspend access, cancel bookings and pursue remedies for violations.

20. Intellectual Property

20.1. All site/app content, trademarks, and software are owned by Vuelitos or licensors.

20.2. You may not copy, modify, distribute or create derivative works without prior written consent.

21. Privacy and Cookies

21.1. Your personal data is processed per our Privacy Policy (incorporated by reference).

21.2. Cookies and similar technologies may be used for functionality, analytics and fraud prevention.

22. Third-Party Links and Data Sources

22.1. Our site may link to third-party sites or display third-party content; we are not responsible for their practices or accuracy.

23. Liability and Disclaimers

23.1. To the maximum extent permitted by law, Vuelitos is not liable for indirect, incidental, special, punitive or consequential damages, loss of profits, missed connections, or costs arising from Provider actions/omissions or force majeure.

23.2. Total aggregate liability of Vuelitos is limited to the amount paid to Vuelitos for the affected service.

23.3. Nothing limits liability where such limitation is prohibited by mandatory law.

24. Indemnification

24.1. You agree to indemnify and hold Vuelitos harmless from claims, losses, and expenses arising from your breach of these Terms or applicable laws.

25. Force Majeure

25.1. Vuelitos is not liable for failure/delay due to events beyond our control (natural disasters, extreme weather, strikes, riots, war, terrorism, epidemics, government actions, system outages, etc.).

26. Complaints and Customer Service

26.1. Our support is available 24/7. Please provide PNR, dates, receipts and details to expedite resolution.

26.2. Filing a bank chargeback does not replace our complaints process and may delay resolution.

27. Affiliate and Referral Programs

27.1. Commission requires tracked coupon or tracked referral link. Untracked claims are not payable.

27.2. Minimum payout threshold applies (e.g., USD 20). Self-purchases are not commissionable.

27.3. We may suspend or terminate participation for suspected abuse or unlawful activity.

27.4. Program terms may change; accrued, eligible commissions up to termination will be paid.

28. Governing Law and Jurisdiction

28.1. These Terms are governed by the laws of Venezuela.

28.2. Disputes are subject to the exclusive jurisdiction of the courts of Valencia, Venezuela, without prejudice to mandatory consumer protections of your country of residence where applicable.

29. Language and Interpretation

29.1. These Terms are provided in English and Spanish. In case of discrepancy for Venezuela operations, the Spanish version shall prevail; otherwise, the English version may be used for international interpretation.

30. Changes to These Terms

30.1. We may update these Terms at any time. Changes are effective upon posting. Continued use constitutes acceptance.

31. Contact

31.1. Customer Service (24/7): info@vuelitos.com

31.2. Registered offices: Valencia, Venezuela; secondary office(s): Caracas (and future locations).